Rant Resolution

2 questions...

1. Why is it always the squeaky wheel that gets the grease? Why do I have to figuratively jump up & down & threaten to cancel things before I get what I'm after, from a service that's supposed to supply it to me? And why did I have to find the correct avenue for my enquiry on my own... Why didn't either of the 2 'customer service' people not offer the solution I found, or at least point me in its direction?

2. Why was an anonymous SMS service more helpful to me than the aforementioned 'customer service' people? What is the point of supposedly training these people, if all they can do is make me wait in a queue I'm apparently too prestigious to wait in (according to the company's advertising bumpf), then offer an insincere, practised & thoroughly unhelpful apology as they come up with several reasons why they can't give me what I'm asking for?

Okay, that was about 6 questions, masquerading as 2, but honestly... As someone who's been in all aspects of customer service & sales for all of my professional life, it drives me up the fucking wall when I'm given supposed 'service' like this. And it seems to be the new normal, not an isolated aberration. It's very tempting to shout at these people, but I know it's not their fault. I'd really like to yell at their supervisors, their managers & especially their trainers