A New South Wales Public Servant, on his way to work...

I've been listening to the same piece of telephone 'hold' music for over 90 minutes, waiting for someone... anyone!! to provide assistance with the 'relief' packages for business during lockdown, now that they've finally made some available. My problem is that they're asking for what my takings were this time last year... & this time last year I wasn't a sole trader - I was earning a not-so-generous salary, itself being subsidised by the Federal government's JobKeeper program, now defunct
Every now & then, the music pauses & I get my hopes up that someone's answered, but no, it's a pre-recorded message saying they'll be with me "shortly" Not sure what time scale they're using to calculate 'shortly' - geological... galactic? I'd give up & hang up the phone, but for my misplaced optimism that surely it can't be much longer...

I've been listening to the same piece of telephone 'hold' music for over 90 minutes, waiting for someone... anyone!! to provide assistance with the 'relief' packages for business during lockdown, now that they've finally made some available. My problem is that they're asking for what my takings were this time last year... & this time last year I wasn't a sole trader - I was earning a not-so-generous salary, itself being subsidised by the Federal government's JobKeeper program, now defunct
Every now & then, the music pauses & I get my hopes up that someone's answered, but no, it's a pre-recorded message saying they'll be with me "shortly" Not sure what time scale they're using to calculate 'shortly' - geological... galactic? I'd give up & hang up the phone, but for my misplaced optimism that surely it can't be much longer...