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Open Letter
Dec. 16th, 2008 03:49 pmPlease... people. Have a little consideration for those of us in sales at this time of year.
Try to remember that we are not gods. If your order has not yet landed on my delivery dock, I cannot simply click my fingers & make it appear. Neither am I willing to get in my car & drive around the state looking for the truck with your stock on it, just so I can tell the driver to go faster. Understand that our suppliers are only human too & that they are trying to co-ordinate stock shipments all across this wide, brown land to other people, just like you & me, who are making similar demands. They do their best & I cannot do any more about that.
Also, if you are ringing me to enquire about whether I have certain products available, please actually know what it is you're looking for. I don't have time to play psychic detective & figure out what picture is in your tiny mind. Neither do I have any interest in the fact that you bought it from my company 3 years ago from a lovely young man who... blah blah f@#%ing blah. He's not here any more & I can't ask him, so I'm asking you... for the last time... WHAT DO YOU WANT?!?!?!
Now look what you've done ~ you made the nice Store Manager cry...
Many years ago, I made my escape from retail sales into the world of corporate & gov't sales consultancy. I swore I'd never return to retail. Unfortunately, I have & I continue to swear about it.
Try to remember that we are not gods. If your order has not yet landed on my delivery dock, I cannot simply click my fingers & make it appear. Neither am I willing to get in my car & drive around the state looking for the truck with your stock on it, just so I can tell the driver to go faster. Understand that our suppliers are only human too & that they are trying to co-ordinate stock shipments all across this wide, brown land to other people, just like you & me, who are making similar demands. They do their best & I cannot do any more about that.
Also, if you are ringing me to enquire about whether I have certain products available, please actually know what it is you're looking for. I don't have time to play psychic detective & figure out what picture is in your tiny mind. Neither do I have any interest in the fact that you bought it from my company 3 years ago from a lovely young man who... blah blah f@#%ing blah. He's not here any more & I can't ask him, so I'm asking you... for the last time... WHAT DO YOU WANT?!?!?!
Now look what you've done ~ you made the nice Store Manager cry...
Many years ago, I made my escape from retail sales into the world of corporate & gov't sales consultancy. I swore I'd never return to retail. Unfortunately, I have & I continue to swear about it.
